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Providers in Cove

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Overview

The provider field in Cove specifies which verification services are available for each step. When multiple providers are specified, they act as fallbacks in order - if the first provider fails, Cove will try the next one, and so on until a successful verification is achieved.

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Provider Configuration

In your flow configuration, providers are specified as an array of strings, where each subsequent provider serves as a fallback:

"provider": ["Persona"]  // Single provider, no fallback
"provider": ["Atomic", "Argyle"]  // Atomic primary, Argyle as fallback
"provider": []  // No external provider (internal verification)

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Available Providers by Step

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ID Verification

{
    "name": "ID_VERIFICATION",
    "provider": ["Persona"]
}

Persona is the primary provider for identity verification. No fallback provider is available.

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Employment Verification

{
    "name": "EMPLOYMENT",
    "provider": ["Atomic", "Argyle"]
}

Atomic is the primary provider for employment verification. If Atomic fails, Cove will automatically attempt verification through Argyle.

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Bank Connection

{
    "name": "BANK_CONNECT",
    "provider": ["Plaid", "Flinks"]
}

Plaid is the primary provider for bank connections. If Plaid connection fails, Cove will automatically fall back to Flinks.

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Personal Information

{
    "name": "PERSONAL_INFO",
    "provider": []
}

Personal information collection is handled internally by Cove with no external providers.

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Residence History

{
    "name": "RESIDENCE_HISTORY",
    "provider": []
}

Residence history verification is managed internally by Cove with no external providers.

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Personal Assets

{
    "name": "PERSONAL_ASSETS",
    "provider": []
}

Asset verification is handled internally by Cove with no external providers.

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Provider Capabilities

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Fallback Behavior

1. For each step, Cove attempts verification with the first provider in the array
2. If the primary provider fails (e.g., service unavailable or verification failed):
   • Cove automatically tries the next provider in the array
   • This continues until either:
     • A successful verification is achieved
     • All providers have been attempted
3. If all providers fail, the step is marked as failed

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Notes

• The order of providers in the array determines the fallback sequence
• Steps with empty provider arrays ([]) are handled internally by Cove’s verification system
• Provider availability may vary by region and verification type